The Content

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01 June 2016

"Moving to Serve You Better!"

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When I was a kid, businesses always moved "to serve you better." Never because they got a better deal on the rent, or because they...
17 May 2016

Does Your Organization Promote Negative Productivity? The Answer is Probably YES!

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An employee resigns from a department and isn't replaced (not through any affirmative decision to reduce headcount - no one would take t...
18 April 2016

How to Recover Up to $17 Billion in Productivity and Help 50% of Workers

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Okay, the headline applies to the Greater Toronto and Hamilton Area in Southern Ontario, Canada, but I’ll bet the per capita numbers are ...
08 March 2016

In Today’s Complex World, Navigate for Effects.

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Spoiler alert: The 20th century business environment was complicated. I mean, really complicated. There was so much going on among custom...
10 December 2015

A Touch of Leadership Success

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My partner is a renowned and recognized expert in consumer insight. She tells me that the key to successful marketing is to understand the o...
26 November 2015

Deal with Humans? Deal with Resources? You need to understand the Connected Relationship Organization

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What is Organization? A simple question—with a not-so-simple answer. Many answers boil down to this: a group of people who come together ...
05 November 2015

Transforming an Organization, Even When that Organization is a Country

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As most of the world knows, Canada has a ( hot ) new Prime Minister, Justin Trudeau, who was sworn in with his cabinet yesterday. Notab...
21 October 2015

How to Win Baseball Games, that is, Transform Your Organization with One, Simple Idea

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The summary: The Blue Jays came back from 8 games behind in July to lead the American League East by 6 by the end of the regular season. Ho...
23 July 2015

Understanding this One Key Distinction Virtually Guarantees Leadership Success

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Pssst… spoiler alert… it’s Effect vs Intent The title of this post ranks right up there with the most click-bait-y, Upworthy-ish headlin...
21 May 2015

Authentic Acknowledgement and the Roots of Engagement

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With employee engagement becoming the prime focus of today’s “Talent Management Business Partners” among many large corporations, the questi...
11 May 2015

Bad Business Practice, or Why I Won't Give Another Penny of Business to Intuit

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Call it a cautionary tale. According to their Customer Service people, I have had “ongoing issues” with QuickBooks. More precisely, my “issu...
15 April 2015

Are You Leading Your Brand, and Branding Your Leadership?

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“Mr Bond, they have a saying in Chicago: ‘Once is happenstance. Twice is coincidence. The third time, it’s enemy action.’” Ian Fleming’s Gol...
24 March 2015

Storytelling for [Creating Common Organizational] Purpose

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Last evening, I once again had the pleasure of attending one of Rick Wolfe’s “Kitchen Table Conversations” on Storytelling for a Purpose . T...
12 March 2015

Five Secrets of Effective and Enjoyable Leadership

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“I realized that the more fun I had, the better I did.” So says actor Bill Murray in an interview posted on Business Insider . To be sure, f...
05 March 2015

Predicting Organizational Dynamics—Empirical Validity of Valence Theory

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Good theory does three things: It explains observed phenomena and behaviours. It makes (testable) predictions of future behaviour. It en...
25 February 2015

Appreciative Performance Reflection: A powerful alternative for annual review season

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In a recent post I critique the traditional, so-called SMART-goal-oriented, performance review, an annual ritual that most people anticipat...