Is that iconic, and quintessentially Canadian company, Tim Hortons, truly that BAH? Apparently so, as reported in this Globe story. Timmie's apparently fired an employee for giving a free Timbit - that is one Timbit - to the 11-month-old baby of a regular customer. The three (three!) managers who participated in the firing tribunal with the heinous act of thievery caught on tape were just following orders: " Giving food away free is against the rules, said Tim Hortons district manager Nicole Mitchell. "Employees aren't allowed to give out free products and that's the bottom line,” she said. “She gave out free product and it doesn't matter if it is a Timbit or a coffee or a doughnut or 10 sandwiches or what.”"
The Bureaucratic, Administratively controlled, and Hierarchical mind cannot distinguish between a sixteen-cent Timbit given to the upset baby of a customer who, over time, likely spends hundreds of dollars at the outlet; and stealing cash from the till (which is, effectively, how they view the "loss" of the Timbit). And, of course, no consideration whatsoever for the public relations damage of this firing - a break in the socio-psychological valence with the community at large.
Pretty dumb, Timmie!
Update: Tim Hortons reversed its decision and rehired Nicole Lilliman. The Globe reports, "in a terse press release, the company blamed an overzealous manager for the firing, which threatened to become a public relations nightmare as the story gained traction in the media Thursday."
Overzealous manager? Then how does the company explain the response of the district manager, plus the action of three purportedly "overzealous" managers? BAH, BAH, BAH!
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